• Registered: 2011-02-11
  • Posts: 9

Topic: Parent/Child locking

Hi,

If I have one Child locked to a parent I can move them both, and ship them and all fine under any type of transaction they both show up. However when I lock a second child to the same parent, I no longer get anything happening with the child units. Its as if they don't exist in the transaction.

So where as with one child I could see both Parent and Child when I go to ship, with 2 or more I only see the Parent. Is there a setting that needs to be tweaked?

Am I making sense? We generally have several Parents go out at any time, and its a pain in the you know what to update ALL of the children to reflect, where as updating only the parents in a locked state should take care of it.

-Ron

  • From: San Francisco, California, USA
  • Registered: 2008-05-13
  • Posts: 362

Re: Parent/Child locking

I have not experienced this issue before, but I'll look into it and see if I can reproduce it.

Justin Sinclair

Got Inventory? Get Tracmor.

jsinclair's Website

  • From: San Francisco, California, USA
  • Registered: 2008-05-13
  • Posts: 362

Re: Parent/Child locking

Ok, I have tried to reproduce the problem you're having, but am unable to. Could you try reproducing your problem on our demo site at http://demo.tracmor.com and then post the steps here?

One thing to check is that the lock icon is actually displayed next to the child assets that are locked. If it is not there, that child is not locked to the parent. I mention this because in my testing I found that the errors that should display when you unsuccessfully attempt to lock a child to a parent are currently not working. We are looking into that and should have a fix committed soon.

UPDATE: I just checked in a fix to properly display the warnings. See r756 for the code change if you want to manually apply it to your installation.

Justin Sinclair

Got Inventory? Get Tracmor.

jsinclair's Website

  • Registered: 2011-02-11
  • Posts: 9

Re: Parent/Child locking

Justin, I cannot reproduce the issue on your demo site. I used the same steps as I do on mine and it works fine. Yes I am ensuring the locking parent is clicked, as that was my understanding as to how the "locking and moving together" worked. I went to go edit the code and noticed where I would edit is a couple lines above from where you had marked. So I copied the whole assest_edit.php code and pasted it in, I see no errors (unless I don't have the machines in same location)

I will upload a video & link that you can see what it is happening, it is very strange behavior and not conducive to what we NEED to happen. I know I'm not getting paid support and I'm using the Open source inventory so you get what you get, I just want to figure this out so we can use it accurately in our environment, and hopefully save some one else the trouble later.

  • Registered: 2011-02-11
  • Posts: 9

Re: Parent/Child locking

here is a link to the craziness, sorry about the jittery FPS.

http://canam.dyndns-server.com/downloa … tchild.mov

  • Registered: 2011-02-11
  • Posts: 9

Re: Parent/Child locking

Anyone? This is driving me crazy, doing a reinstall is not something I want to do at this point.

  • From: San Francisco, California, USA
  • Registered: 2008-05-13
  • Posts: 362

Re: Parent/Child locking

Unfortunately, unless we can reproduce the problem you're having, or unless you can show error logs that would help us troubleshoot your problem, there is not a lot we can do. Have you checked your web server error logs?

Justin Sinclair

Got Inventory? Get Tracmor.

jsinclair's Website